Frequently Asked Questions

• How do I know if I successfully placed an order?
  When an order is entered into our system, a screen will appear with your order confirmation number. You will also receive an email listing the details of your order (items ordered, billing address, ship to address, etc).
• If I have more than one item in an order, can I have the items shipped to different locations?
  Our online system is not currently configured to allow multiple ship-to addresses per order. Please place an order for every location to which you need the product shipped.
• How do I know if my order has been shipped?
  When we ship your order we will send you an email listing the items that were shipped and the method by which they were shipped. Tracking numbers will be provided when applicable.
• Does Louisville Slugger ship to APO addresses?
  Louisville Slugger does ship to APO addresses however you will have to fill out this order form and submit this back to webhelp@sluggermuseum.com as you cannot place this order through sluggergifts.com
• What is Normal Production time for a personalized bat?
  Standard production time for any bat not receiving custom artwork/ logo is 5-7 Business days.
• Please avoid using the browser's Back and Forward buttons.
  These can cause out-of-synch conditions with the parent order entry system. Instead, use the buttons available on the web pages (Basket, Previous Category, etc.).
• Click Basket to Check Out and Log On to the order system. If you haven't placed an order with us before, you can Register from the Checkout page. You can also change the quantity of an item (Update) or delete an item from your cart.
• Payment method is by credit card, currently Visa, Master Card, American Express or Discover.
• If you want the order shipped to a different address than the registration (billing) address, use the link on the Quotation page.
• For questions regarding delivery, shipping or products on this site, please contact our customer service department: webhelp@sluggermuseum.com
• For web site issues or questions, please contact: webhelp@sluggermuseum.com
• Slugger Gifts reserves the right to refuse or cancel any orders placed for products. In the event of a pricing error on the Sluggergifts.com Site, Slugger Gifts reserves the right to cancel any orders resulting from such pricing errors.